ABSOLUTES OF QUALITY MANAGEMENT
There are four basic distinctions on which Contech's approach to quality improvement is based. We call them the four absolutes of quality management:
1. Quality has to be defined as conformance to requirements, not as goodness.
2. The system for causing quality is prevention, not appraisal.
3 The performance standard must be Zero Defects, not "that's close enough."
4 The measurement of quality is the price of nonconformance, not indexes.
Copyright 2005 Contech Control Services, Inc.